Shipping Policy

Shipping Policy

Important Notice


Delivery times are controlled by the shipping carrier, such as USPS, UPS, or FedEx.

Selecting 2–3 day shipping does not guarantee delivery within 2–3 calendar days. That timeframe refers to the carrier’s estimated transit time after the order has been processed and handed to the carrier.

We guarantee timely order processing, but we cannot guarantee carrier delivery speed.

 

IN-STOCK ITEMS


Orders placed before 11:00 AM CST/CDT on a business day are usually processed the same business day, but same-day shipping is not guaranteed.

Orders placed after 11:00 AM CST/CDT may not be processed until the next business day.

Our business hours are Monday–Friday, 10:00 AM–6:00 PM, except Wednesday, 10:00 AM–5:30 PM.

Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

 

CUSTOMIZED ITEMS


Orders containing customized items, including items with name embroidery, are typically processed within 1–2 business days.

Customized items are not eligible for exchange unless there was an error on our part.

INCOMPLETE/INCORRECT ADDRESS


Please review your shipping address carefully before placing your order.

Once an order has shipped, we are unable to change the address on the shipping label.

If an order is returned to GT Goldsports because the customer entered an incorrect or incomplete address, the customer is responsible for the cost of the new shipping label.

If the package is delivered to the address provided at checkout, GT Goldsports is not responsible for replacing or refunding the order due to an incorrect address entered by the customer.

 

 

MISSING PACKAGE HELP


For help with a missing package, see our Missing Package Policy below.

Delivered but Missing Package Policy

MISSING PACKAGE


If your tracking shows “Delivered” but you cannot find your package, please take the following steps as soon as possible.

Here’s what to try first:

Step 1: Check the Delivery Area

Please check all possible delivery locations, including your front porch, back door, garage, mailbox, parcel locker, apartment office, or any area where the carrier may have left the package.

Also check with household members, neighbors, building staff, or anyone else who may have accepted the package on your behalf.

Step 2: Contact the Carrier

Please contact the shipping carrier directly with your tracking number. The carrier may be able to confirm where the package was left or help locate it.

For the best chance of recovery, we recommend contacting the carrier within 48 hours of the delivery scan.

Carrier resources:


Step 3: Contact Us

If you still cannot locate your package after contacting the carrier, please contact us with your order number and tracking number.

We will gladly provide any shipping details needed to help with the carrier’s investigation.

REPLACEMENTS & REFUNDS


Once a package is marked “Delivered” by the carrier, GT Goldsports is not able to automatically replace or refund the order.

If the carrier confirms that the package was lost, misdelivered, or otherwise not delivered correctly, we will review the situation and work with you toward an appropriate resolution.

Depending on the carrier’s findings and the circumstances, this may include reshipping the order, offering store credit, or another approved resolution.

GT Goldsports is not responsible for packages delivered to an incorrect or incomplete address entered by the customer at checkout.