RETURNS & REFUNDS

We do not offer returns or refunds. Eligible items may be exchanged within the applicable exchange window below.

Online Orders

Online orders are eligible for exchange only within 30 calendar days of the delivery date.

To be eligible for an exchange, the item must be unworn, unused, unwashed, free of odors, stains, pet hair, deodorant marks, and damage, and must include its original tags and/or packaging.

Personalized items, name embroidery, custom-decorated items, altered items, final-sale items, clearance items, and special-order items are not eligible for exchange unless GT Goldsports made an error. Standard approved uniform items with the official school logo may be exchanged if they meet the exchange requirements.

All online exchanges must be submitted through our Loop Exchange Portal. Exchanges must be approved before any item is shipped back to GT Goldsports. We are unable to process exchanges that are shipped back without prior approval through Loop.

To begin an exchange, please visit our Loop Exchange Portal and follow the instructions provided. Once your exchange request is submitted, Loop will guide you through the available exchange options and any applicable shipping steps.

Customers are responsible for shipping the original item back to GT Goldsports and for the shipping cost of the replacement item. Any applicable shipping charges, price differences, or exchange-related costs will be shown during the Loop exchange process.

Approved exchanges may be made for an item of equal value. If the replacement item is more expensive, the customer is responsible for the price difference.

Once we receive the original item, we will inspect it to confirm that it meets our exchange eligibility requirements. If approved, the exchange will be processed for the approved replacement item. If the item does not meet the eligibility requirements, the exchange may be denied.

Checkout+ Exchange Coverage

At checkout, customers may be offered the option to purchase Checkout+. Checkout+ is an optional add-on that provides free return/exchange coverage for eligible items on that order, subject to our exchange policy and Loop’s eligibility rules.

If Checkout+ was purchased at checkout, eligible exchanges for that order may qualify for waived return/exchange handling fees through Loop. Checkout+ does not make ineligible items eligible for exchange. Customized, personalized, embroidered, altered, final-sale, clearance, and special order items remain non-exchangeable unless there was an error on our part.

If Checkout+ was not purchased at checkout, the customer remains responsible for any applicable exchange handling fees, return shipping costs, and/or replacement shipping costs shown during the Loop exchange process.

Approved exchanges may be made for an item of equal value. If the replacement item is more expensive, the customer is responsible for the price difference.

Once we receive the original item, we will inspect it to confirm that it meets our exchange eligibility requirements. If approved, the exchange will be processed for the approved replacement item. If the item does not meet the eligibility requirements, the exchange may be denied.

In-store purchases

In-store purchases are final sale and may only be exchanged at one of our brick-and-mortar locations within 30 calendar days of the original purchase date.

Items must be unused, unworn, unwashed, and in their original condition with tags and/or packaging.

Incorrect, Defective, or Damaged Items

If you receive the wrong item, a defective item, or an item that appears to have been damaged before delivery, please contact us within 3 calendar days of delivery with your order number and clear photos of the item and packaging.

If the issue was caused by our error, we will work with you to correct it.